Customer Service

There are a number of different ways in which you are able to book onto one of our training courses:

Book on the website

The easiest way book onto one of our training courses is to enrol right here. Simply select the required dates on the course you would like to attend and click on ‘Enrol’ to add the course to your basket. When you are ready to checkout, complete the required fields and make a payment. A Booking Confirmation will be sent to you within 72 hours.

Book over the phone

If you have any questions about whether you are booking onto the right training course, give us a call. We can answer your questions before taking you through the telephone booking process.

Book by email

For times when booking by phone is not convenient, we advise that you send us an email stating the name of the course you wish to book onto and the date you wish to attend. Once we receive this a member of our team will get back to you with a Booking Confirmation and may reply or give you a ring (if you have provided your details) if there is any information that needs clarifying urgently.

Book at the Tyro Training Centre

Of course, we also offer the good old fashioned way of booking by visiting the Tyro Training centre and enquiring about booking at our front desk. A member of the Business Development team will then be able to advise you about the training and book you onto a course.

Payment is requested upon booking. You can make secure card payments on the website or over the phone by calling the Tyro Training Centre. Alternatively cheque or cash payments can be made at the Tyro Training Centre. It may be possible to arrange for invoices for training, we may make credit checks prior to agreement – please discuss upon booking.

We always do our utmost to ensure all of our courses run as scheduled. However, occasionally there may be circumstances where a course needs to be cancelled.

If the course that you are due to attend is cancelled, a member of our team will get in touch with you to inform you and we will do our best to arrange for you to attend another date for the course that is most convenient to you.

The delay on receiving your results / certificates will depend on the awarding body responsible. Here are some outlines on expected waiting times:

• Tyro Training Certificate – Certificates will be presented to delegates at the end of the course. Where this is not possible, certificates will be sent by post to the named learner at the address of the person who made the booking within 2 weeks. E-Certificates are also available.
• HABC (Highfield) – Level 2 HABC certificates generally take 2-3 weeks to arrive with you, Level 3 certificates sometimes take a little bit longer and can be expected to arrive within 2-6 weeks.
• ILM (Institute of Leadership & Management) – It can take between 4-6 weeks from the date of the submission of your assignment to receive your results and certificate from ILM.

Because the First Aid course that you require is dependent on the circumstances within your workplace, we are not allowed to directly advise which course it is that you should be attending. The First Aid section of the Health and Safety Executive (HSE) website has all the information you need to help you determine which First Aid course you require.

The HSE website breaks it down for you so that you know your role whether you are an employer, an employee or the designated first aider.

For some courses you will be able to study the level appropriate to your job role and experience, which ,may mean you can complete a level 3 qualification before achieving a level 2. However some other courses require a prerequisite to be achieved before you can progress onto a higher level qualification. These vary across courses and in order to understand which applies to the course specific to your interest, a member of our team will be able to help.