Managing Conflict

£95.00

Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this Conflict Management training course aims to turn conflict into a productive force.

Course Content

• The purpose of conflict
• Getting to the heart of the problem
• Dealing with uncomfortable feelings
• Defining a difficult person
• Using honesty and agreement
• Turning arguments into discussions
• Defusing blame
• Active listening and responding
• Understanding the roles people play
• Achieving a different outcome
• Dealing with strong feelings
• Delivering bad news
• Feeding the solution not the problem
• Creating win-win: achieving resolution

Download a factsheet about this course

This course isn't timetabled at the moment. Please contact us for future course dates