Combining Effective Customer Service and Sales

£95.00

This course is designed to assist delegates to improve success through a straight forward, customer focused approach to meet customer needs and maximise sales.

Course Content

• Customer care skills
• Getting it right the first time
• Exceeding expectations
• Taking responsibility The sales process
• Review and practice the communication skills required to support the sales process
• People and their behaviour
• The structure for buying and how to use this
• Practice the techniques for information gathering
• Identifying the features, advantages and benefits of your product / service and how you can use them?
• How to overcome objections
• How to close a sale
• Parts of the telephone call: Greeting, Questioning & listening, Controlling, Closing
• The follow up call

Download a factsheet about this course

This course isn't timetabled at the moment. Please contact us for future course dates