Who is it for?
This course is designed for those who wish to develop an awareness and understanding of how to deliver effective customer service in health and social care settings. Anyone who currently works in the health and social care sector or who wishes to work in the sector would benefit from this course.
On successful completion of this course, you will receive a Level 2 Certificate in Customer Service for Health and Social Care Settings from NCFE CACHE
This course is delivered via distance learning over a number of months
What will I learn?
- Preparing to deliver customer service in health and social care settings
- Effective communication for health and social care
- Understand the specific needs of customers accessing health and social care services
- Team work in health and social care settings
You will be assessed through completion of questions based on the workbook provided