Effective communication of messages and information is essential for any business. It is one of the most important skills required by all staff, and especially managers and supervisors. The aim of the course is to provide the knowledge, skills and confidence to communicate effectively with a range of people.
Who is it for?
This course is designed for staff at all levels of the business or organisation that have to communicate with others, either within or outside the business or organisation.
On successful completion of this course, you will receive a Certificate of Attendance from Tyro Training.
This course is delivered over ½ day
What will I learn?
- Importance of effective communication
- Barriers to effective communication
- Questioning skills
- Active listening skills
- Non-verbal communication (body language)
- How to use feedback to check effectiveness of communication
There is no formal assessment for this course.