Business Skills & Management

Please see below for a list of available courses.

Our business skills and management courses offer a practical way to develop skills to deal with both common and uncommon situations in the workplace. Staff at all levels, whether new or experienced, can benefit from these courses, helping to improve team dynamics and increase productivity.

Business Skills & Management

Appraisals

Course price: £50

As managers and supervisors, you should review the performance of your staff on a regular basis and set meaningful, challenging goals for the period ahead, which are linked to the organisation’s overall objectives. The aim of this course is to … [Read more...]

Business Skills & Management

Assertiveness

Course price: £50

A lot of people don’t like the idea of having to tell people they can’t do something, or may even feel pressurised when someone more senior asks for something from them. It’s easy to either give in and get on with it (at a personal cost) or become … [Read more...]

Business Skills & Management

Coaching Level 3 Award ILM

Course price: £455

This course aims to provide workplace coaches with the tools and confidence to coach people as part of your normal working role. This course is highly interactive and you will be encouraged to contribute with your own experiences and ideas. Real life … [Read more...]

Business Skills & Management

Communication Skills

Course price: £50

Effective communication of messages and information is essential for any business. It is one of the most important skills required by all staff, and especially managers and supervisors. The aim of the course is to provide the knowledge, skills and … [Read more...]

Business Skills & Management

Conducting Effective Meetings

Course price: £50

Much of our valuable time can be taking up with meetings. Managing these professionally will make a difference to you and your organisation’s efficiency. Everyone will get more done! This course aims for you to understand the benefits of a … [Read more...]

Business Skills & Management

Delivering World Class Customer Service

Course price: £95

The key to effective business is often in the way that personal relationships are developed between people. It is therefore important that customer service staff ensure they develop the right climate for a successful relationship – ideally on a long … [Read more...]

Course Start Dates Course Location
7 June 2017 Scarborough
13 July 2017 Skipton
8 September 2017 Skipton
12 September 2017 Scarborough
Business Skills & Management

Developing a Marketing Plan

Course price: £95

Challenging market conditions create opportunities for those businesses that are able and willing to adapt to the new environment. A successful approach requires businesses to critically review their existing marketing and selling activities and to … [Read more...]

Business Skills & Management

Essential HR for Managers

Course price: £95

The role of the human resources professional has become advisory and guidance rather than “hands on” in many businesses with the expectation that managers at all levels implement the policies and procedures as an integral part of managing their … [Read more...]

Course Start Dates Course Location
8 June 2017 Scarborough
19 June 2017 Skipton
25 September 2017 Skipton
Business Skills & Management

Leadership & Management Level 3 Award ILM

Course price: £380

Making the transition into a first management role involves the development and use of a different set of skills and can be daunting. This introductory programme provides an insight into some of the skills that you will need to use and develop and … [Read more...]

Course Start Dates Course Location
13 June 2017 Scarborough
12 July 2017 Skipton
27 September 2017 Skipton
Business Skills & Management

Leadership & Management Level 5 Certificate ILM

Course price: £980

Making the transition into a role which involves managing people through other managers, supervisors and team leaders in a larger organisation can be very different from other roles and may require you to become less involved in the detail of all … [Read more...]

Business Skills & Management

Leadership & Team Skills Level 2 Award ILM

Course price: £380

Making the transition into a team leading or supervisory role involves the development and use of a different set of skills and can be daunting. Effective leadership and motivation of teams is the key to success in all organisations and team leaders … [Read more...]

Course Start Dates Course Location
4 September 2017 Skipton
7 September 2017 Scarborough
30 October 2017 Skipton
Business Skills & Management

Managing Conflict

Course price: £50

Conflict can have a positive effect if properly managed, but if it is left unchecked the dangerous results can include damaged relationships, destroyed creativity / productivity, lost commitment and wasted resources. By taking a number of conflict … [Read more...]

Business Skills & Management

Positive Thinking in the Workplace

Course price: £65

Positive thinking is a mental and emotional attitude that focuses on the bright side of life and expects positive results – it applies equally in business as well as personal life. On the other hand, negative thinking expects the worst and often this … [Read more...]

Business Skills & Management

Presentation Skills

Course price: £50

Presenting information is a skill that is increasingly used in modern business - whether it is to colleagues, senior management or to clients. This course will equip you with the skills to make an effective presentation using a range of media which … [Read more...]

Business Skills & Management

Problem Solving and Decision Making

Course price: £95

As managers, a good deal of our time is spent in thinking through issues that arise and making reasoned decisions based on information available to us. Problem solving techniques are useful, not just when things go wrong, but in much of our daily … [Read more...]

Business Skills & Management

Using Social Media Effectively

Course price: £65

The way we promote our businesses, products and services to customers, both current and potential, has changed radically with the use of social media and will continue to evolve. However, social media needs targeting to be fully effective as it is … [Read more...]